Should Businesses Go Mobile Only?

0
305

Bob Milliken Picture-computer cents COLOR

By Bob Milliken

A common trend in many households is the adoption of mobile devices as the main home phone. In fact, in 2013 it was estimated that almost 41% of North American households were using only mobile devices. This number continues to grow as mobile devices continue to become more popular. Because of this, many business owners are considering getting rid of their landline or VoIP solution and switching exclusively to mobile devices for their business.
Why a fully mobile system is tempting
Mobile systems and devices can be tempting for many business owners largely because they offer decreased costs and better overall calling features, not to mention business-centric apps that allow you and your employees to be more mobile.
This, combined with the fact that many employees are increasingly adopting mobile devices, means that it is certainly tempting to make the switch away from traditional landline systems. However, this might not necessarily be the best idea for your business.

Why you shouldn’t switch to a full mobile system just yet
As part of a business, you and your employees likely rely heavily on your phone system and the various features it offers. Within many businesses, the phone system – VoIP or landline – is the backbone of a larger, more unified communications system. You need all of these components to work flawlessly and seamlessly together so that you are easily reachable when your clients need to contact you.
It can be tricky to manage mobile devices in the company, as these devices are quickly becoming prime targets for thieves and hackers. This means an increased security risk for your company, especially if you don’t have systems in place to efficiently manage these devices. Ultimately, a full mobile system integrated at this time could lead to increased costs, if not set up and handled in the right way, despite the perceived lower costs initially.
Mobile still has a place however As we said above, mobile systems can help businesses enhance the overall effectiveness of office communications especially when combined with existing phone systems like landlines or VoIP. Firstly, they offer employees who are working remotely, or away from the office, a quick and easy way to check in without having to invest in potentially costly phone systems. This is especially true because of the number of communication apps that can be installed. Secondly, they really do enable teams to be more mobile. Remote staff will be able to quickly deal with client queries on their mobile device instead of having to hunt for a telephone.
For now though, it is best to stick with VoIP or landlines in the office with mobile devices playing more of a support role.

If you are looking to learn more about communication systems in your office, connect with Bob at TheITguy@CascadiaSystemsGroup.com, or give us a call –604.270.1730, and we’ll help you
decide what is best for your business.
Your comments are appreciated – ComputerCents@CascadiaSystemsGroup.com

Bob Milliken is the president of Cascadia Systems Group.