Today: Wednesday, January 17, 2018, 4:01 pm (PST)

5 Key VoIP service types that could benefit your business in 2018

Posted by:

Bob Milliken

Bob Milliken

Most business owners and individual users know that making calls via VoIP is cheaper and more feature-rich when compared with the old landline telephony system. Still, you might be unaware of the VoIP service options out there, not to mention how to determine the right one for your needs. So, read on to learn more.

Residential VoIP Services

For this type of VoIP, you use an adapter to connect your landline phone set to a Wi-Fi modem to make and receive calls over the internet. Depending on the plan you choose, you’ll be billed each month for either unlimited services or for minutes you actually use. Examples: VoIP.com, Lingo, Ring Central

 Software-based VoIP Services

This is the most common type of VoIP, and many of us use it on a daily basis. You either access a web-based application online, or install it as software on your computer. Then you use your computer’s audio input and output device to talk and listen. Examples: Skype

Mobile VoIP Services

Like the software-based VoIP services, mobile VoIP is also an application that is installed on your mobile phones. With this type of service you can make and receive calls no matter where you are as long as you have a good internet connection. Examples: Skype, WhatsApp, Google Hangout

VoIPBusiness VoIP Services

VoIP for business comes in two flavours: on-premises and cloud-based. Both provide much more cost-effective communication solutions than traditional landlines and have a variety of useful features for businesses. These include video and audio conferencing, scalable services, screen-sharing, interactive voice response, automated attendants, call queues, and call reports, just to name a few.

For on premise VoIP systems, businesses need to purchase all the equipment and house it in their office. This requires huge capital costs. Businesses also have to pay a monthly fee for SIP trunking or PRI circuit, as well as dedicated staff to maintain the systems. The up side is you’ll have total control of your hardware.

With cloud-based VoIP systems, you outsource the phone system to your VoIP provider. This means there’s no need to purchase hardware or invest your resources into maintaining the systems since your provider will take care of everything for a fixed monthly fee. You can also add or remove users easily. The con is that you’re not in total control of the system and will need to rely on your provider.

Your Take Away

Want more detailed information about VoIP and how to choose the most suitable VoIP provider? Get in touch our VoIP specialists today at 604.986.8170. We have extensive knowledge about this efficient, low-cost communication technology and can explain everything to you in plain English!

Bob Milliken specializes in helping businesses with their IT needs. Our mission is to provide IT strategies, service and support that creates raving fans and builds long term lasting relationships. Bob can be reached at bob@compunet.ca.

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